Inca Inspirations always aim for complete customer satisfaction, however if for any reason you are not completely satisfied with your purchase the following returns procedure has been created to allow you to return your item to us for a replacement or refund accordingly; 

Notification of Return

Inca Inspirations must be notified  of your intent to return by e-mail or by phone within 7 days of receiving your jewellery. This should be done by either emailing us at customerservice@incainspirations.co.uk or by calling 0845 257 6735.

All goods must be returned to us within 14 days from date of purchase. 

Missing, Damaged or Incorrectly Processed Orders

Products that have been supplied incorrectly or faulty are eligible for a full refund or replacement.

Orders that have gone missing in transit will be investigated with Royal Mail and where proof of delivery cannot be obtained a full refund will be returned to the customer.

Incorrectly Fitting Items

Any items purchased that do not fit when received will be exchanged for the correct size (stock permitting) and if this is not possible then a full refund will be given.

Postage Costs

Items being to returned to Inca Inspirations should be sent by “signed for” delivery such as Royal Mail Recorded Delivery. Proof of posting will not be accepted as proof of delivery. Costs incurred for returning goods to Inca Inspirations will only be refunded where goods have been supplied as faulty. Goods being returned due to being incorrectly ordered will not have postage costs refunded. 

UK Delivery

Items are only despatched once payment has been approved. The customer has the option to pay by Royal Mail Recorded delivery or by Royal Mail Special Delivery.

Orders placed on a Friday will be dispatched on the following Monday and cannot be guaranteed to arrive on a Saturday

The Royal Mail requires that packages be signed for. We cannot accept responsibility if there is no one to receive the package. The Royal mail normally delivers a card if you are out and returns the item to your local sorting office for your collections. See www.royalmail.co.uk for more details.

International Deliveries

The approx timescale for international deliveries is 5 working days but this is not guaranteed. If the package you receive has been tampered with or is damaged please write the word “damaged” when you sign for the package and confirm this with the person delivering the package.

Any deliveries outside the EU might have tax/duty charge added by customs, which would need to be paid for by the recipient. This is something that is decided by customs and is out of our control.

The RETAIL postage and packing delivery charges are as follows:

Website Photography

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.

Quality

Every item on our website has been made to the very highest standard of quality. Please note that all of our items are handmade from natural materials and as such their composition and colour may vary slightly from the image shown. There may also be minor variations in actual dimensions and specifications stated on our website.

We aim to provide the very highest level of customer service available and we want your experience with Inca Inspirations to be enjoyable and hassle free and so if you have any problems with any of our products please notify us as soon as possible so we can put them right straight away.